Advancing Healthcare IT Through Fully Managed Azure and Enterprise-Grade Resilience

Company

MedAdept is a company that develops virtual care management applications and solutions, primarily for the post-acute care sector. They focus on improving care coordination, clinical outcomes, and efficiency for healthcare providers.

Location
Indiana
Industry
Healthcare
discussing plans

About

MedAdept’s WatchWell platform improves patient satisfaction, clinical outcomes, and provider revenue through remote monitoring. Their Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM) solutions help patients manage self-care and support providers in coordinating care, especially for chronic conditions. MedAdept empowers both patients and providers to achieve better health and streamline care.

Challenge

Medadept’s growing needs required an unexpected level of support

Before Medadept contracted with Atmosera, a long-term service partner just launching its cloud services recruited Medadept as a cloud client. Medadept’s subscription was managed by the service partner, but it became clear that Medadept’s growing needs required an unexpected level of support from the service partner. In late 2019, Medadept and the service partner agreed to part ways, and Medadept began to look for a new cloud management partner.

Atmosera managed Medadept’s Azure subscription from its inception in 2020. However, as Medadept’s needs have grown and changed over the last 5 years, Atmosera has provided more and more services to support Medadept.

Atmosera has become a trusted partner for Medadept, and Medadept highly values its business relationship with Atmosera.

Outcome

A modest Azure start grew into a secure, managed cloud foundation powering MedAdept’s healthcare innovation

With Atmosera managing the full Azure environment, Medadept gained the confidence and capability to scale its services while maintaining strict compliance standards. Key outcomes include:

  • Operational Efficiency: Medadept offloaded day-to-day infrastructure management, allowing internal IT staff to focus on business-enabling initiatives rather than routine maintenance.
  • Business Continuity: Azure Site Recovery, combined with Atmosera’s DR Playbook and semi-annual failover testing, ensures Medadept is prepared for unplanned outages or disasters—with less than 15 minutes RTO and minimal data loss.
  • Governance & Compliance: Atmosera’s advanced Managed Governance services deliver continuous oversight of Medadept’s security posture, along with expert support for compliance assessments, vulnerability remediation, and risk mitigation.
  • Proactive Security: Atmosera’s 24x7x52 monitoring and managed detection and response (MDR) services provide real-time threat visibility and protection against zero-day vulnerabilities, insider threats, and external attacks.

 

What began as a modest implementation hosted in Azure has grown into a fully managed, secure, and resilient cloud foundation—empowering Medadept to meet the evolving needs of their healthcare customers.