Case Study: Millin Associates

Millin Associates achieved 100 percent uptime by moving to a PaaS infrastructure

Managing Mission-Critical in the Cloud

With a significant number of clinics and health and human service agencies in New York, New Jersey and Pennsylvania using its services, Millin Associates needed peace of mind users could access its software anytime with no hassles. But the occasional intermittent service degradation of the company’s on-prem servers was concerning, especially considering its continued growth.

“Over 200 clients use our software to get paid for their claims – it helps facilities to improve cash flow, and it provides general management tools that are required to keep an agency running efficiently,” said Mordechai Boehm, Chief Technology Officer at Millin Associates. “If our software package, MillinPro, is not running at 100%, our customers can’t easily complete mission-critical operations. It’s a ripple effect we absolutely must avoid.”

Millin Associates researched potential cloud managed service providers to achieve higher levels of uptime. Because the business already had a Microsoft server as storage on-prem, moving to Azure made sense – and Atmosera stood out among other vendors for its deep understanding of Millin’s challenge. “Throughout our vendor interview process, Atmosera demonstrated a level of expertise that was head-and-shoulders above the competition. They knew our challenges, helped us at each step of implementation, and were a pleasure to work with,” Boehm said.

  • Client Profile

    Leading provider of revenue cycle management services and software to health and human service agencies

  • Challenge

    Experienced occasional intermittent service degradation that limited customers’ ability from accessing the system with optimal performance

  • Solution

    Deploy Azure cloud for all software operations, with a long-term goal of moving all storage off-prem

  • Outcome

    Providing 100 percent uptime since moving to a PaaS infrastructure software purchases

“Throughout our vendor interview process, Atmosera demonstrated a level of expertise that was head-and-shoulders above the competition. They knew our challenges, helped us at each step of implementation, and were a pleasure to work with.”

– Mordechai Boehm, Chief Technology Officer, Millin Associates

Reduced Surprises in a Risk-Averse Field

Atmosera began moving Millin Associates to the cloud in 2018. Nearly six months after the company began operating on a mix of virtual machines and PaaS infrastructure, Millin Associates has yet to experience any downtime. Its software is running faster, than before, without the uncertainty of operational hiccups. Millin Associates is also able to scale with much greater agility.

“I meet with our help desk once a week to look at customer concerns. Getting a ticket that the software isn’t running at an appropriate speed is a thing of the past. Boehm said. “Since our customers need their technology to function like clockwork, this is one of the highest compliments we can receive.”

Where will Atmosera enable Millin Associates to go next? Now that PaaS has changed the way the company works, a complete shift from on-prem infrastructure is on the horizon.

“Right now, all our clients are in an Azure environment, but we also own our own hardware. Our success with PaaS makes the business case for moving our internal business infrastructure onto Azure as well. With Atmosera’s help, we hope to complete this move in the short- to medium- term,” Boehm said.

“Our customers operate in a high-stress environment – we need to ensure our software provides optimal performance. We’ve achieved 100 percent uptime with Atmosera through a PaaS infrastructure, allowing us to drive a better customer experience. We couldn’t be more pleased.”

– Mordechai Boehm, Chief Technology Officer, Millin Associates

About Millin Associates

Millin Associates, a NY-based company, offers over three decades of proven expertise helping Health & Human Service agencies navigate the revenue cycle maze. Its flagship product, MillinPro, implements best practice billing workflows based on a sophisticated rules engine that assures accurate and compliant billing for all services.

In 2018, Millin selected Atmosera to help move its operations from on-prem services to Azure through a mix of virtual machines and PaaS infrastructure, with the goal of eventually moving entirely to PaaS – delivering increased uptime and allowing greater scalability.

Millin CTO Mordechai Boehm said his Azure platform through Atmosera has already driven marked improvements. “Our customers operate in a high-stress environment – we need to ensure our software provides optimal performance. We’ve achieved 100 percent uptime with Atmosera through a PaaS infrastructure, allowing us to drive a better customer experience. We couldn’t be more pleased.”

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