“With Atmosera (formerly EasyStreet), it was a meeting of the minds. when we talked with them, we had the feeling everything was moving in the right direction for us.”
Atmosera for two years had been hosting various components of Icebreaker’s IT when the company’s dramatic growth rendered obsolete its enterprise resource planning (ERP) systems. “About 12 months ago, we determined that our ERP wasn’t growing to scale with the company’s growth overall,” Swain says.
“We’d gone past its limits and we decided to upgrade the entire system. We determined that moving to a single instance that everyone globally accesses here at Atmosera is the right move.”
Icebreaker’s private cloud at Atmosera includes its core ERP, its lifecycle-management system and all of the auxiliary systems that comprise these vital systems. “We had a choice – we could either go out and have a look at other providers with an RFP, or we stay with a relationship that we already knew, where trust had been built up between the two companies,” Swain adds. “So it was a bit of a no-brainer.”
Icebreaker also is finding Atmosera’s cloud deployment to be cost-effective, with monthly charges based on usage instead of having to purchase equipment. In addition, it is having Atmosera develop geo-distant disaster recovery in Arizona.
“Our new ERP is much larger,” Swain says, adding that its complexity has reinforced Icebreaker’s earlier decision to outsource the system to Atmosera. “The number of servers is increasing and, this way, we don’t have to literally employ someone just to manage the system. And on the infrastructure support side, it’d take a lot of time for us to do all of the building, patching and maintaining.”
“When we were looking for a company to handle our IT, we found that Atmosera (formerly EasyStreet) was a good fit with our own values – things like a commitment to sustainability, which is a big one for Icebreaker.”
“When we were looking for a company to handle our IT, we found that Atmosera was a good fit with our own values – things like a commitment to sustainability, which is a big one for Icebreaker,” Swain explains. “We matched up quite nicely, both from an IT and philosophical perspective.”
Swain says that Atmosera’s performance in the first two years of working with Icebreaker proved to the New Zealand company that Atmosera could handle the added work. “As time has gone on, both companies have become a lot more comfortable with each other, and we’re confident in handing over the extra work
“With Atmosera there have been no issues with support, and the response to any problems has always been very quick, and the service we’ve received from Atmosera has always been very proactive,” he says. “Carrying it on and making a deeper relationship is a bit of the Icebreaker philosophy of narrow and deep – having a more limited number of vendors but having very deep relationships with them.
“We have this relationship with Atmosera and it’s working well,” he says. “And I don’t see it changing anytime soon.”
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