Survivor: India

International travel can be a joy or it can be a pain. As I pack my bags to return to Hyderabad, India this afternoon, I’ve tried to pack my carry-ons smartly but lightly. My carry-on items include:

  • Spare pair of short pants (it’s hot in Hyderabad, even this time of year) and a T-shirt in case my luggage is delayed for days as it was the last time I traveled to Hyderabad, or in case I get orange juice dumped on me again during the flight.
  • Toothbrush, toothpaste, and deodorant—handy for refreshing yourself near the end of a long flight, and even handier if your luggage doesn’t make it.
  • Plenty of reading material: three novels, the last three issues of Jet Power magazine (which I have judiciously avoided reading to save them for the trip), and the latest issues of Model Airplane News, Fly RC, Flight Journal, and Aviation History.
  • Sandwich-size bag of gorp: my own concoction of M&Ms, raisins, and cashew nuts.
  • Enough rupees to get me to my hotel even if I don’t have the opportunity to change money. And some extra US dollars in case I need cash and can’t find a cash machine.
  • Laptop computer, charger, spare charger, and travel mouse. Nothing makes time on an airplane fly by like immersing yourself in work—especially if that work involves writing code.
  • Passport, visa, and a copy of my passport in case it gets lost.

My route tonight takes me through Memphis and Amsterdam on my way to Hyderabad. If all goes well, I’ll drag into my hotel room in Hyderabad around 4:00 a.m. Saturday morning, Hyderabad time. I’ll have until Monday morning to rest up from the trip and put my game face on for a week at Microsoft. I’ll bet the Microsoft developers in India get tired of taking classes from jet-lagged instructors. But they should feel better knowing they’re not the ones having to make the trip.

Atmosera Customer Portal

In an effort to continue delivering more value to our customers, we implemented a web-based portal. Our goal is to improve the ability for our customers to access information about Atmosera services and communicate more efficiently with our team.

  • Below you can find the following details about the Atmosera Customer Portal:
    • How to Access the Portal?
    • Known Issues with Multiple Microsoft Logins
    • What Is the Goal of this Portal?
    • What Are the Numbers on the Home Page?
    • What Are Announcements?
    • What Is the Maintenance Schedule?
    • What Are Contacts?
  • Tutorials
    • Login to the Atmosera Customer Portal
    • Mobile Access Using a iPhone or Android Device
    • Atmosera Customer Portal Overview
    • Reset Your Office 365 Password

How to Access the Portal?

The user login is the same credentials provided to approved Web Help Desk or WHD users
In order to access the Customer Portal, you must have a valid WHD login

Access the Atmosera Customer Portal: https://websupport.atmosera.com/

Known Issues with Multiple Microsoft Logins

The portal uses Microsoft credentials to log you in. If you use other Microsoft accounts such as Officer 365, you will likely need to log out before attempting to login to the portal. Some users are experiencing issues related to conflicts between multiple logins in issue. Logging out and restarting your browser will take care of any such conflicts.

What Is the Goal of this Portal?

This portal provides a central location for customers to access information about their Atmosera services.
It provides a secure site where we can aggregate data from various data sources and systems.
It also provides links to other portals and resources available to customers.
The ultimate goal is to have this be the only site a customer needs to log into.

What Are the Numbers on the Home Page?

When a user first log’s into the portal we display three numbers which represent key events that may be happening today:

  • # of Announcements – shows key announcements which include a press release, an event, new collateral etc.
  • # of Planned Maintenance Events – planned maintenance events include regular patching windows
  • # of Emergency Maintenance Events – from time to time we have to perform unscheduled maintenance, usually because of a vulnerability our vendors recommend we patch immediately

What Are Announcements?

We strive to keep our customers up to date on key activities including the latest press releases, events, blog posts and collateral.

We use the announcements section to provide visibility into useful activities.

What Is the Maintenance Schedule?

We want to ensure our customers always know when we are scheduled to perform maintenance on our environments including patching.

We specifically call out two types of events:

  • Planned Maintenance Events – these follow our regular schedule including upgrades and patching windows
  • Emergency Maintenance Events – we rarely have to perform unscheduled maintenance and we know they can have an impact on our customers which is why we call them out separately

What Are Contacts?

The Contacts section provides a list of all people for a given customer who are part of our customer relations management (CRM) system with a given role.

It provides visibility into 4 key fields:

  • Authorized – these are individuals who are authorized to approve changes to your environments
  • Support Authorization – these are individuals who have access to Web Help Desk (WHD) and can manage tickets for your company
  • Email Opt Out – these individuals have previously unsubscribed from emails coming from Atmosera and no longer receive any emails coming from our distribution system
  • Inactive Contact – these individuals were marked inactive because we understand they are no longer with your company or involved with Atmosera services

Login to the Atmosera Customer Portal

Access the Atmosera Customer Portal: https://websupport.atmosera.com/

Mobile Access Using a iPhone or Android Device

Access the Atmosera Customer Portal: https://websupport.atmosera.com/

Atmosera Customer Portal Overview

Access the Atmosera Customer Portal: https://websupport.atmosera.com/

Reset Your Office 365 Password

Access the Atmosera Customer Portal: https://websupport.atmosera.com/

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